Feature
What actually decides which driver gets a trip, what happens when one cancels, and how the live board stays accurate.
A board that shows a driver's last-known location from twenty minutes ago is worse than no board — it creates false confidence.
Assigning every trip by hand doesn't scale, but assigning randomly (or always to the same driver) isn't fair and burns out your best people.
Driver location updates in real time on the board, so distance and ETA shown on a trip card reflect where a driver actually is right now.
Auto-assignment scores every eligible, available driver on proximity, fair rotation, rating and reliability — combined into one composite score, with weights your company can configure.
If a driver rejects or cancels an assigned trip, a backup protocol looks for a replacement automatically instead of leaving the trip unassigned.
The actual inputs behind auto-assignment, not a black box.
Proximity, fair rotation among drivers, rating and reliability combine into one score per eligible driver.
Each company can adjust how much proximity matters versus fair rotation versus rating, instead of one fixed formula for everyone.
Switch the entire board between automatic assignment and fully manual dispatch at any time.
Drivers set their own availability in real time, so the pool of eligible drivers is always accurate.
A rejected or cancelled trip triggers an automatic search for a replacement driver, logged in the trip's event history.
Each trip card on the board shows the assigned or nearest driver's real distance and estimated arrival.
What happens between a trip landing on the board and a driver being on the way.
Visible immediately to your dispatch team, with pickup time and location.
Proximity, rotation, rating and reliability rank the available drivers for that specific trip.
Automatically to the top-scoring driver, or manually by your dispatcher with one tap.
Their live location now updates on the board and on the passenger's tracking link.
The backup protocol scores the remaining eligible drivers instead of leaving the trip unassigned.
Fair rotation keeps trips from concentrating on the same few drivers as your team grows.
Auto-assignment absorbs routine bookings so dispatchers can focus on exceptions during busy periods.
The backup protocol reacts immediately instead of a client finding out their driver isn't coming.
The manual mode gives a dispatcher the same live map and data, without automatic assignment.
Not a stale location from a phone call twenty minutes ago.
A scoring model, not whoever's available to answer the phone first.
The backup protocol reacts to cancellations automatically.
Auto-assignment handles routine trips without a person touching every one.
A composite of proximity to pickup, fair rotation among available drivers, driver rating and reliability — the relative weight of each factor is configurable per company.
The backup protocol keeps trying eligible drivers and notifies your dispatch team if none are available, instead of the trip silently staying pending.
Yes, dispatchers can assign or reassign any individual trip manually with one tap, regardless of the board's overall mode.
The event history logs assignments and reassignments with a reason, visible to your dispatch team.
Related pages
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